Considering the challenges faced with resistance to change on an individual level, it is logical that managing change at an organizational level is even more complex.
Resistance to change is a very wide topic, but I will try to highlight a few key points – how to understand some of the reasons behind this resistance, as well as some solutions for organizations.
Category: The Droplet
People, Culture & Marketing insights from CEO’s personal newsletter.
Procrastination: The what, the why and the how
Procrastination may not be a business topic per se, but since I recently gave a lecture on it, I wanted to share some insights with you as well. I believe they are valuable in a business setting as well as in our everyday life. And May is a Mental Health Awareness Month – so it’s even appropriate!
Retention vs. acquisition: Employee edition
No click-baits – this short article deals with the idea of companies treating the employees as well as they would their key-customers.
For years the old rule of thumb meant that acquiring a new customer costs 5 times more than retaining an existing one, but the cost of acquiring customers today is too industry and channel specific to talk about averages.